At PEFFERS PROJECTIONS LTD, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our refund policy below.
Returns Eligibility
- Items can be returned within 14 days of receipt.
- Products must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as an order confirmation email or receipt, is required.
How to Request a Refund
To initiate a return or refund, follow these steps:
- Contact us at support@carryking.co.uk with your order number and reason for return.
- We will provide return instructions and the return address.
- Send the item back to us within 14 days of receiving our instructions.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 14 days and credited to your original payment method.
Non-Refundable Items
We do not accept returns or refunds for:
- Items not in their original condition or damaged due to misuse.
- Custom or personalized products.
- Clearance or sale items, unless faulty.
Faulty or Damaged Items
If your order arrives damaged or is faulty:
- Contact us immediately at support@carryking.co.uk with photos of the damage and your order details.
- We will arrange a replacement or refund at no extra cost.
Return Shipping Costs
- If the return is due to a fault or error on our part, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping fees.
Late or Missing Refunds
If you haven’t received your refund after 14 days:
- Check with your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at support@carryking.co.uk for assistance.
Contact Us
For any questions about our refund policy, please email us at support@carryking.co.uk.
PEFFERS PROJECTIONS LTD
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