At PEFFERS PROJECTIONS LTD, we strive to provide a smooth shopping experience. This policy explains how we handle delivery and returns for your orders.
Delivery Policy
Delivery Times
- Orders are typically processed within 1-2 business days.
- Standard delivery takes 3-5 business days within the UK.
Delivery Charges
- Standard delivery fees will be calculated at checkout.
- Free delivery may be available for orders over a certain amount.
Order Tracking
Once your order is dispatched, we will provide a tracking number via email so you can monitor its progress.
Missed or Delayed Deliveries
If your order is delayed or hasn’t arrived within the expected timeframe, please contact us at support@carryking.co.uk, and we’ll investigate the issue promptly.
Returns Policy
Eligibility for Returns
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as an order confirmation email, is required.
How to Make a Return
- Contact us at support@carryking.co.uk with your order details and reason for return.
- We’ll provide return instructions and the return address.
- Ship the item back to us within 14 days of receiving our instructions.
Refund Process
- Once we receive and inspect your returned item, we’ll notify you of the refund status.
- Approved refunds will be issued within 14 days to your original payment method.
Faulty or Damaged Items
If your item is damaged or faulty upon delivery:
- Contact us immediately at support@carryking.co.uk with photos of the damage.
- We will arrange a replacement or refund at no additional cost.
Return Shipping Costs
- For returns due to a fault or mistake on our part, we will cover the return shipping costs.
- For other returns, you are responsible for the return shipping charges.
Contact Us
If you have any questions about delivery or returns, email us at support@carryking.co.uk.
PEFFERS PROJECTIONS LTD
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